la impresora no realiza digitalizac

la impresora no realiza digitalización

cst indica que ayer pude realizar la digitalización con total normalidad
se comparte pantalla
se desinstala la impressora y se vuelve a instalar
se intenta realizar escaneo con el sistema de la impresora desde el ordenador
sale error y indica revisar cable y apagar la impresora , se realiza acción y continua la falla
se reincia el ordenador
se logra con éxito el escaneo de un documento

Resultados (Inglês) 1:

the printer does not scanCST indicates that yesterday I could perform the scanning with total normalitywill share screenis uninstall the printer and is again to installyou try to perform scanning with the system of the printer from the computersale error and indicates check cable and turn off the printer, is performed action and continuous it failureIt restarted the computer proven success in a document scanning

Resultados (Inglês) 2:

the printer does not perform scanning

cst indicates that yesterday could make scanning as normal
screen sharing
the impressora is uninstalled and reinstalled
you try to perform scanning with the system of the printer from the computer
goes wrong and indicates check cable and turn off the printer, action is taken and continuous failure
the computer reincia
successfully achieved scanning a document

Resultados (Inglês) 3:

The printer performs digitizationCST suggests that Yesterday I was Scanning with total normalityShared ScreenThe action is uninstalled and reinstalledTry to perform Scanning with the system from the computer PrinterAnd check out error indicates Cable and turn off the printer, and continuous action is performed.The Computer rebootsSuccess is achieved by scanning a document