-sigo con el caso porque el advisor

-sigo con el caso porque el advisor anterior le dio una excepción a este cliente.
-cliente me informa que no puede entrar a su teléfono
-el cliente hizo un resset dfu y cuando esta realizando la configuración no le deja acceder.
- el cliente quiere restablecer su copia de seguridad de iCloud.

Resultados (Inglês) 1:

-I continue with the case because the former advisor gave an exception to this client.-client informs me that you can not enter your phone -the customer made a resset dfu and when is doing the configuration not lets you access.-the client wants to restore your backup from iCloud.

Resultados (Inglês) 2:

I'm still with the case because the former advisor gave an exception to this client. -
client informs me that you can not get to your phone
-the customer made ​​a dfu resset and when performing configure does not allow you to access.
- the customer wants reset your iCloud backup.

Resultados (Inglês) 3:

- still with the case because the previous Advisor gave him an exception to this client.Client informs me that cannot enter your phone- the customer made a resset DFU and when making the configuration does not let you access.The Client wants to restore its iCloud backup.