-el cliente me informa que no puede

-el cliente me informa que no puede realizar copias de seguridad desde iCloud
- realizo diagnostico del telefonazo para descartar problema.
- le informo al cliente que realize copia de seguridad
-mando a remetera el telefono en DFU
-mando pasos de copia de seguridad por correo
-el cliente contactara con nosotros nuevamente si sigue con este inconveniente.

Resultados (Inglês) 1:

-the client informs me that you cannot perform backups from iCloud-I make diagnosis of the telefonazo to rule out problem.-inform the client that it performs backup-remote control remetera the phone in DFU-control steps of backup mail-customer contact us again if he continues with this problem.

Resultados (Inglês) 2:

-the client informs me that he can not back up from iCloud
- I make diagnosis of a call to discard problem.
- I tell the client to realize backup
-Command to tuck the phone in DFU
-Command steps backup mail
-the client will contact us again if this problem continues.

Resultados (Inglês) 3:

- the client informs me that you can"t from iCloud backup- The Call made to rule out diagnosis problem.He informed the customer to perform backupCommand to the telephone remetera DFUCommand steps backup mailThe Client contacted us again if he continues with this inconvenience.