cliente no puede hacer copia de seg

cliente no puede hacer copia de seguridad
le dice que no hay espacio
se verifica que tiene todo el espacio libre
Consul T2
segun el T2 dice que debe hacer copia de seguridad en iTunes
pasar las fotos manualmente
restaurar iphone como de fabrica
y configurar dispositivo como de nuevo
luego activar contactos
y passar las fotos sincronizadas
y no restaurar copia
cliente acepta
se le deja restaurando
se le deja restaurando

Advisor Nwx:
ayudar cliente hacer copia en iCloud para verificar si el problema de la c copia se resuelve
y verificar si el problema del display también se resolvió

Resultados (Inglês) 1:

client can not make backup tells him that there is no spacecheck that you have all the free spaceConsul T2According to the T2 says that you should backup in iTunes move the pictures manuallyRestore iphone to factoryand set up as a new devicethen activate contacts and passar synchronized photosand not restore backupCustomer agrees It lets you restore It lets you restoreAdvisor Nwx:help client backup in iCloud to verify if the problem of the c copy is resolvedand verify if the issue of the display is also resolved

Resultados (Inglês) 2:

client can not back up
tells you that there is no space
has verified that all free space
Consul T2
according to the T2 says it must be backed up in iTunes
get photos manually
restore iphone as manufactures
and configure device and back
then activate contacts
and photos passar synchronized
copy and not restore
customer agrees
restoring let him
leave you restoring Advisor NWX: helping customers to iCloud copy to see if the problem is resolved c copy and see if the problem also display it was resolved

Resultados (Inglês) 3:

Client cannot backupHe says there is RoomVerify that you have all the free spaceConsul T2According to the T2 says you must do in your iTunes backupManually move the picturesRestore iPhone like FactoryAnd configure Device as newThen Switch ContactsSynchronized and browsing through photosBackup and RestoreCustomer acceptsHe is RestoringHe is RestoringAdvisor: NWXHelp Customer make iCloud back-up to verify if the copy resolves problem of CAnd check if the problem was also solved the display