cliente dice que de repente la bate

cliente dice que de repente la batería de su iPhone se le consume muy rápido
tiene aplicaciones todas desactivadas
se le envió un diagnostico que muestra que todo esta en perfectas condiciones
se le pide que restaure como de fabrica
y configure sin copia
para aislar problema de para software
cliente acepta
se le envia el enlace :
- Restaurar dispositivo como de Fabrica: https://support.apple.com/es-es/HT201252.

- Hacer Copia de Seguridad: https://support.apple.com/es-es/HT203977.

Advisor Nex:
Verificar si el problema se resuelve o si no enviar a reparar
tener en cuenta que el cliente de un APP
gracias

Resultados (Inglês) 1:

customer says that suddenly your iPhone battery is consumed him very fasthas applications all disabledsent you a diagnosis showing that everything is in perfect conditionyou are asked to restore to factoryand configure without copyto isolate problem of softwareCustomer agreeswill you send the link: Restore device's factory: https://support.apple.com/es-es/HT201252.  backup: https://support.apple.com/es-es/HT203977.Advisor Nex:Check if the problem is resolved or if not send to repair keep in mind that the client APPThank you

Resultados (Inglês) 2:

customer says suddenly the battery of your iPhone will consume very fast
has applications all disabled
was sent a diagnosis showing that everything is in perfect condition
is asked to restore as factory
and set free copy
to isolate problem for software
you agree
will send the link
- Restore device as Fabrica. https://support.apple.com/es-es/HT201252 - Backup: https://support.apple.com/es -that / HT203977. Advisor Nex: Check if the issue is resolved or not to send repair to note that the client APP thanks