This has worked well for some organizations and<br>processes, but not for others.<br>Organizations should identify the most important<br>processes for each major business, geography, and<br>function, and reenvision them completely, often<br>with involvement by employees. This effort should<br>examine their professional-development journeys<br>(for instance, being physically present in the office<br>at the start and working remotely later) and the<br>different stages of projects (such as being physically<br>co-located for initial planning and working remotely<br>for execution).<br>Previously, for example, organizations may<br>have generated ideas by convening a meeting,<br>brainstorming on a physical or digital whiteboard,<br>and assigning someone to refine the resulting<br>ideas. A new process may include a period<br>of asynchronous brainstorming on a digital<br>channel and incorporating ideas from across the<br>organization, followed by a multihour period of<br>debate and refinement on an open videoconference.<br>Organizations should also reflect on their values<br>and culture and on the interactions, practices, and<br>rituals that promote that culture. A company that<br>focuses on developing talent, for example, should<br>ask whether the small moments of mentorship that<br>happen in an office can continue spontaneously<br>in a digital world. Other practices could be<br>reconstructed and strengthened so that the<br>organization creates and sustains the community<br>and culture it seeks.
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